CALLER SATISFACTION SURVEY

How would you rate the quality of service you have received?

Excellent
Good
Fair
Poor

Did you receive the kind of service you were looking for?

Not at all
No, not really
Yes, generally
Yes, definitely

To what extent has our telephone helpline met your needs?

Almost all of my needs have been met
Most of my needs have been met
Only a few of my needs have been met
None of my needs have been met

If a friend were in need of similar help, would you recommend our telephone helpline to him or her?

No, definitely not
No, I don't think so
Yes, I think so
Yes, definitely

How satisfied are you with the amount of help you have received?

Quite dissatisfied
Indifferent or mildly dissatisfied
Mostly satisfied
Very satisfied

Have the services you received helped you to deal more effectively with your problems?

Yes, they helped
Yes, they helped a great deal
No, they really didn’t help
No, they seemed to make things worse

In an overall general sense, how satisfied are you with the services you have received?

Very satisfied
Mostly satisfied
Indifferent or mildly dissatisfied
Quite dissatisfied

If you were to seek help again, would you come back to our telephone helpline?

No, definitely not
No, I don't think so
Yes, I think so
Yes, definitely

We appreciate your comments:

Suggestions to improve our helpline services?

Thank you for your assistance to “fill the gap”.